Employee: Yes, I do. How may I help?
Customer: I'd like to see a film. Do you have a schedule?
Employee: Yes, here's our marquee with today's schedule.
Customer: I'm sorry, I don't read Thai. I'd like to see The Bourne Legacy. Is it in English?
Employee: Yes, it is. I'm sorry our schedule here is only listed in Thai. It is available, however, in English online and you can see our current listing of shows at our web site www....
Customer: Thanks. I see people buying tickets from an automated ticket machine over there instead of waiting in line. Can I buy a ticket there, also?
Employee: Sorry, you have to fill out an application and pay a membership fee to be able to access that service. For now, I'd recommend waiting in line, but don't worry, the line moves along quickly. At the counter, the clerk will show you a chart and ask you to choose a seat. If this is your first time at a movie theater in Thailand, don't be surprised when after you're shown a preview of coming attractions that everyone stands for a short while to pay respects to the royal family. It's a Thai custom.
Customer: Thanks, I didn't know that.
Employee: Ticket prices are also cheaper today. Wednesdays our theater tickets are discounted. We call it "Movie Day."
Customer: Woah, I came on the right day!
Employee: I hope you enjoy your film and come again.
Customer: Thanks. You've been very helpful.
Discussion
- Do you work in customer service and interact with foreign customers?
- What gives you the most difficulty, language or customs?
- What do you do if you didn't understand a customer?
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