Cabin Steward - Customer Service Practice

Situation:  Welcoming a customer boarding a flight.

Flight Attendant: Welcome aboard Flight 2012!

Mr. Kim: Thank you.Can you tell us where Row 10 is (Mr. Kim holds up a boarding pass).

Flight Attendant: Yes, it's the exit row, the second row past the first-class cabin. You're in seats A and B which are on the right side of the plane just behind the lavatory.

Mr. Kim: They told us when we checked in that we were in an exit row. What do we need to do?

Flight Attendant: If you're physically capable and willing, you'll have to open the emergency door if necessary. Read the safety card in the pocket of the seat in front of you for directions.

Mr. Kim: Where can we put our carry-on bags?

Flight Attendant: It looks like you have two. One can go underneath the seat in front of you. The other will have to be stowed in the overhead compartment.

Mr. Kim: Will I be able to get it later?

Flight Attendant: Sure. After take-off the captain will turn off the seatbelt sign and you'll be able to get up and move about the cabin.

Conversation Practice

1. Are you generally satisfied with cabin service when you fly?
2. Do you listen to cabin stewards when they review safety procedures or
   do you tune them out?
3. Where do you prefer to sit on the plane, aisle or window seat?

Do you order a special meal or eat what's on the daily menu?

Are you that passenger that tries to squash an over-sized bag in the overhead luggage bin?

Where's the safest place to sit on a plane?

Have you every had to report a suspicious or bothersome passenger to a cabin steward?

Vocabulary

tune them out - to ignore someone, not listen to someone